... first off, i bought this tradmill back in january of this year and only now am staring to use it! the shipping was excellent (the driver not so much) as their was no damage to the box at all. I unpacked it a fews days after delivery to 'check out what i bought' and then left it alone for another few weeks while i ..... well no real reason but laziness. then after finally putting it together - the motor starts, but the top-panel doesnt. argh. so a few more weeks go by before i call horizon c.s. (their hours are really odd btw) but once i reach them, they were fantastic! they shipped me replacement parts with no questions asked. upon receipt of the parts (unexpectedly via next day courier) i realized that i had no idea what to do with them so another few weeks (read: months) i called again and they sent a tech out at no charge to assist me. turns out, one of the wires i hooked up was not done correctly, so the whole time it was my fault but they still did not ask for a service call fee. most excellent!! now that i am using t, it feels solid and well built. the console controls take some learning to understand and use, but that is to be expected. i really like this unit and horizon fitness is great to work with! ...
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