... I just wanted to take a minute to share my horrible experience in hopes that I might save a few people from experiencing the same nightmare my wife and I have gone through. We decided we wanted to purchase a spin bike for our home. We did a little research and decided that we felt good about the Spinner Fit bike sold by Spin Fitness company out of California. Man, what a horrible mistake that was. So, the product came fairly quickly and packaged nicely I have to say. I assembled the product per the instruction manual. This part was actually pretty easy and nice. However, my wife (who is a certified spin instructor) hopped on to test it out, and she said that it wasn't working 100% correctly. With every rotation, there was a sort of bump in the pedal stroke. It was as if there was some kind of friction being created with each stroke. And at that point, I was actually fine. These things happen. Probably just needed an adjustment. But I am not an expert on fine tuning a spin bike. So, like any other normal person, I thought I would just call this company and ask for some advice and some help to resolve the problem. This was the start of the nightmare. My wife tried calling first, and this was one early afternoon on a Wednesday. She was told by customer service that she would need to speak to a Fernando in their technical department. She called and left a message with him explaining the situation and that we needed to get some help to try and solve our problem. We got no call back that day. Thursday (the following day) comes around, and it was almost end of day and still no call back. So I called this time, and I left a message on Fernando's voice mail. I wasn't mean, but I was trying to communicate with my tone of voice that we really needed somebody to call us back ASAP and help us with this situation. No call back this day either. Finally, it's Friday early evening (the 3rd day), and Fernando tried calling me back. He left me a voice mail. I just missed him by maybe 15 minutes tops. I immediately tried calling him back, and I got his voice mail. I left him a message saying thank you for the call back... I really appreciated it... and that I would be around for the rest of the evening and to please call me back. He never called me back. The weekend went by, and still no phone call. I called the company's main number first thing Monday morning, and I explained what had been going on, and that I was very upset and didn't appreciate any of this. I got no apology. And I asked if there was somebody else other than this Fernando guy who I could speak with to try and resolve all of this. I was told no and that he was the only one. I said he's done a horrible job of getting back to us, and they said there was nothing else they could do for me. Nice! Finally, Monday (early evening) as I'm driving home from work, I get a call from Fernando. I finally get the chance to try and explain the problem, and he begins to tell me that I will need to go and buy a couple of tools in order to make some adjustments. He "thinks" this will solve the problem. So I have to go spend more money and buy a couple of tools to make an adustment to a product that I've just invested a substantial amount of money in... and I'm already getting horrible customer support. So I go buy the tools, and I begin to try and make the adjustments per his instructions. Well, in order to make the adjustment on the right side of the bike, you have to pop off this small, little black cover so that you can gain access to a certain bolt that you have to adjust. It's kind of hard to explain, but trying to use the specific tool (the allen wrench) to make the adjustment to the bolt on the right hand side was a nightmare. The space you have to work in is very constricted, and it was almost impossible to get the allen wrench I was told to use in there and make the necessary adjustment. I had to start cutting part of the external cover in order to give myself more room to work the allen wrench. Long story short, I tried to make the adjustments Fernando suggested to me, and the bike still isn't working properly. I tried submitting a ticket to customer service on their website explaining the whole story. It states on their site that you should expect to be contacted within 3 business days of submitting a ticket. That was about 3 weeks ago, and I still haven't heard anything. My wife tried calling the main number again, and she was able to get through to the "corporate manager" supposedly. She left a message on her voicemail. And after a couple of weeks, we still have heard nothing. I think we are out of options, and the only other thing we can think of is to try and find somebody on our own who is willing to help us get our spin bike working properly. I apologize for the lengthy review, but I wanted to make sure to include all the details. That way, I feel that I've done my job giving everyone a heads up on the risk you are taking if you choose this company. What a nightmare! I can't believe they're still in business. Hopefully, you will choose a different company to purchase your spin bike from, and your experience will be a positive one. I wish you all well in your search. ...
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