... As can happen sometimes, the first treadmill we received from Amazon was damaged during shipping. Amazon was very efficient and prompt in sending a new one in exchange. A year later and a few days after my warranty expired, I was having trouble with the speed sensor. I spoke with Shannon, Megan and John at Customer Service. All three technicians were very helpful and patient. Shannon went the extra mile and sent replacement parts to me at no charge. This is not the norm and I really appreciated it. I hope it's a long while before I need a new treadmill, however, when I do, I'll be getting a Bowflex and from Amazon. ...
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